Terms and Conditions of Service

4.1 Account Creation

To use cloud synchronization features, you must create an account by providing:

• A valid and accessible email address
• A secure password (minimum 6 characters)

You can also register via Apple ID or Google Account.

4.2 User Obligations

You agree to:

• Provide accurate and truthful information
• Keep your account data up to date
• Keep your login credentials secure
• Not share access to your account with third parties
• Notify us immediately in case of unauthorized access

4.3 Account Security

You are solely responsible for all activities performed with your account. We recommend:

• Using a unique and complex password
• Enabling biometric authentication (Face ID/Touch ID)
• Not logging in from shared or unsecured devices

5.1 Free Plan

5.2 Pro Subscription

5.3 Pricing and Billing

Prices include VAT and may vary by country. The final price is shown in the store.

5.4 Renewal and Cancellation

• The subscription renews automatically at expiration
• You can cancel at any time from the store settings
• Cancellation must occur at least 24 hours before renewal
• After cancellation, Pro access remains active until the end of the period
• At the end, the account switches to the Free plan (see Grace Period section)

5.5 Refunds

Refunds are handled according to the policies of:

• Apple App Store: Request Apple refund
• Google Play Store: Request Google refund

6.1 What is the Grace Period

When your Pro subscription expires or is cancelled, you are entitled to a 90-day grace period during which:

• All your cloud data is fully preserved
• You can continue to access and view all documents
• You can downgrade your data within FREE limits
• You can reactivate Pro subscription to keep everything

6.2 What Happens During the Grace Period

6.3 Communications During the Grace Period

We will send you reminder emails at the following intervals:

1. Immediately - Confirmation of downgrade and start of grace period
2. 30 days before expiration - First reminder
3. 10 days before expiration - Second reminder (urgent)
4. 1 day before expiration - Final notice

6.4 What Happens at Grace Period Expiration

At the end of the 90 days, if you have not reactivated your Pro subscription:

6.5 Deletion Criteria

When cloud data is reduced to comply with FREE limits:

1. Oldest documents are deleted first (by creation date)
2. Attachments associated with deleted documents are removed
3. Most recent documents are preserved up to the allowed limit

6.6 How to Avoid Data Loss

To avoid losing cloud data you can:

1. Reactivate Pro subscription before the grace period expires
2. Export data locally to your device before expiration
3. Manually delete excess documents to stay within FREE limits

7.1 Ownership

You retain all rights to the content you upload to Helsa. We claim no intellectual property rights over your documents.

7.2 Limited License

By uploading content, you grant us a limited, non-exclusive, revocable license to:

• Store the content on our servers
• Synchronize it between your devices
• Create backups for data security
• Display it in the app to you only

This license automatically terminates upon deletion of the content or account.

7.3 Content Responsibility

You are solely responsible for the content you upload and warrant that:

• You have the right to upload it (it's yours or you have authorization)
• It does not violate third-party rights (privacy, copyright, etc.)
• It does not contain illegal material
• It does not contain malware or harmful code

7.4 Backup and Data Loss

8.1 Permitted Uses

You may use Helsa to:

• Store your personal health documents
• Manage family members' documents with their consent
• Organize appointments and medical reminders
• Any personal, non-commercial use

8.2 Prohibited Uses

It is strictly prohibited to:

• Upload illegal, offensive content or content that violates third-party rights
• Attempt to access other users' data
• Use the app for commercial purposes without authorization
• Reverse engineer, decompile, or disassemble the app
• Use bots, scrapers, or automated methods
• Interfere with the service's operation
• Circumvent security measures or limitations
• Resell or sublicense access to the service
• Impersonate other users or entities

9.1 Rights of the Data Controller

Helsa, including:

• Name, logo, and trademarks
• Design, graphical interface, and UX
• Source code and software architecture
• Documentation and editorial content

Are the exclusive property of the Data Controller and protected by intellectual property laws.

9.2 License of Use

We grant you a license that is:

• Limited, non-exclusive, and non-transferable
• For personal, non-commercial use
• Revocable in case of Terms violation

11.1 Disclaimer of Warranties

To the extent permitted by law, we exclude all warranties, express or implied, including:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the service will be error-free or uninterrupted
• Warranties of absolute data security

11.2 Limitation of Damages

In no event shall we be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of data, profits, or business opportunities
• Medical decisions based on information in the app
• Damages arising from unauthorized access to your account
• Third-party service malfunctions

11.3 Maximum Limit

Our total liability to you, for any cause, is limited to the greater of:

• The amount paid for the subscription in the last 12 months
• €50.00 (fifty euros)

11.4 Exceptions

The above limitations do not apply in cases of:

• Willful misconduct or gross negligence
• Violation of mandatory consumer rights
• What is otherwise provided by mandatory regulations

13.1 Changes to the Service

We reserve the right to:

• Add, modify, or remove features
• Update prices (with 30 days' notice)
• Discontinue the service with reasonable notice

13.2 Changes to the Terms

We may update these Terms. In case of material changes:

• We will notify you via email and/or in-app notification
• We will publish the new Terms at least 30 days in advance
• Continued use after the change constitutes acceptance

14.1 Termination by You

You can terminate your account at any time from:

• Settings → Account → Delete account
• Sending a request to marinopanariello@gmail.com

14.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• You use the service fraudulently or illegally
• You fail to pay the subscription due
• Your account is inactive for over 24 months

14.3 Effects of Termination

Upon termination:

• You will lose access to cloud-synced data
• Local data on the device will remain accessible
• Cloud data will be deleted within 30 days
• Any active subscription will not be refunded

15.1 EU Consumer Rights

If you are a consumer residing in the European Union, the rights provided by the legislation of your country of residence remain reserved, including the right to bring action before the court of your place of residence.